Shimano road shoes SM-SH11 cleat set

COVID-19 Policy 

Welcome to Wolbay! COVID-19 is a challenge for us. I hope we can get through it as soon as possible. Because many countries have closed cities due to COVID-19, transportation is slow. I'm very sorry for the inconvenience. We will work hard to provide you with the fastest transportation method. However, there are some situations that we cannot control. Sometimes the shipping tracking information has not been updated for a long time. I hope you can wait patiently or try to contact the post office to understand the status of the order. If your order still does not arrive within 90 days, please contact us, and we will do You refund.

Shipping Method

We will ship to you within 3-5 days after you place the order and pay. We use the best shipping methods (China Post, Epacket, SFexpress, Yunexpress, etc.), they will give you the fastest shipping at the cheapest cost For example, the shipment of Epacket to the United States is expected to arrive in 20-40 days. Of course, if you want a faster shipping method, you can choose commercial express. For example, DHL shipping to the United States is expected to arrive in 7-15 days, but its cost is expensive, and you can make the most suitable choice for you.

Shinpping Cost

We can ship to many countries around the world, we will give you the best price, you can check your shipping cost on the checkout page, and even in some countries we have the option of free shipping, which can greatly reduce your shopping cost if you need You can check the estimated time of arrival in each country on the product page-shipping.

90-day order protection.

We have a protection policy for buyers. The policy is that when we do not receive your order due to any problems within 90 days after shipment, then we will refund to buyers in various countries around the world for no reason.

Tracking order

We will provide you with a tracking number after delivery. You can check the tracking information of your order on the 17track website. (www.17track.net)

You can contact us for other questions about order shipping.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at service@wolbay.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at service@wolbay.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.